Refund policy

Last updated: September 27, 2026

Letter subscriptions

Our 30-day guarantee
We want every child to love their letters. If you're not happy, email us within 30 days of your first letter's arrival and we'll refund your purchase in full. There's no need to send anything back. The guarantee applies to both the Monthly and Prepaid plans, and your subscription will be canceled. The guarantee applies to one subscription per household.

Canceling before your first letter ships
You can cancel at any time before your first letter ships for a full refund.

Monthly plan
You can cancel your Monthly plan at any time through your account on our website, or by emailing us. Once canceled, you won't be charged again. Payments for the current billing period aren't refunded, except under our 30-day guarantee.

Prepaid plan
Prepaid plans are fully refundable under our 30-day guarantee. After the 30-day guarantee period, Prepaid plans are non-refundable, including if you cancel partway through the journey.

Lost, damaged, or incorrect letters
If a letter doesn't arrive, arrives damaged, or isn't the right letter, let us know within 30 days of its expected arrival date and we'll send a replacement at no cost.

Gifts
Refunds for gift subscriptions go to the person who made the purchase. We never contact the gift recipient about refunds.

Merchandise

Returns
You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging, with proof of purchase. To start a return, email us first. We'll reply with instructions, and items sent back without an approved return can't be accepted.

Return shipping
Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item.

Damaged or incorrect items
Please check your order when it arrives. If anything is damaged or incorrect, email us within 7 days of delivery with a photo, and we'll make it right.

Items that can't be returned
Personalized items and items marked final sale can't be returned.

Exchanges
The fastest way to exchange an item is to return it for a refund and place a new order for the item you want.

Gift cards
Gift cards can't be refunded or exchanged for cash.

Shipping
We currently ship to addresses in the United States only.

How refunds work
Approved refunds are processed within 5 business days and returned to your original payment method. For merchandise returns, refunds are processed after we receive and inspect the item. Depending on your bank, it may take up to 10 more business days to appear on your statement. If more than 15 business days have passed since your refund was approved, email us and we'll look into it.

Contact us
To request a refund or start a return, email support@thepeacockletters.com with your name and order number. To cancel a Monthly plan, you can also use your account on our website.